Legal
Refund Policy
Last updated: 1 October 2026
The short version: you pay as the work is done, so you never pay for work that has not started. Monthly services can be cancelled any time and simply stop at the end of the month you have paid for.
1. Project work
This covers AI automation and AI agent builds, custom software, websites, app development, workflow integration, WhatsApp and Instagram automation builds, graphic design, and video production. Project work is split into milestones, each with its own price, as set out in your written plan.
- Before a milestone starts: if you cancel before we begin work on a milestone you have paid for, we refund that milestone payment in full.
- During a milestone: if you cancel while a milestone is in progress, we charge for the work completed so far, based on the time spent, and refund the rest. We will show you what was done.
- Approved milestones: once you have approved a finished milestone, its payment is not refundable.
2. Monthly services
This covers ongoing services such as AI marketing, content systems, social media management, and automation or AI agent support, billed monthly in advance.
- There is no lock-in contract. You can cancel at any time by email.
- Cancellation takes effect at the end of the month you have already paid for, and you keep the service until then.
- We do not refund part-months.
3. Third-party costs
Money paid to other companies for your project, such as domain names, hosting, app store developer fees, software subscriptions, or advertising spend, is governed by those companies’ own terms. Where these accounts are in your name, any refund is between you and that company. Where we paid them on your behalf, we refund only what the provider refunds to us.
4. If something goes wrong
If we do not deliver what your written plan describes, tell us. We will fix it at no extra cost. If we cannot, we will refund the payment for the affected milestone.
5. How to ask for a refund
Email digitalanchorline@gmail.com with your name and the project or service. We reply within one business day and pay approved refunds within 14 days, to the original payment method where possible. Bank or payment provider fees and currency exchange differences may apply and are outside our control.
6. Your legal rights
This policy does not affect any rights you have under the consumer protection laws of your country. If your written plan includes different refund terms, the written plan applies.